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	<title>Healthcare IT - Dr Daniel Schwartz</title>
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		<title>Ten Ways Health IT Could Improve Access to Physicians</title>
		<link>https://drdanielschwartz.com/2022/12/10/10-opportunities-increase-access-physicians-through-it-efficiencies/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=10-opportunities-increase-access-physicians-through-it-efficiencies</link>
		
		<dc:creator><![CDATA[Daniel Schwartz]]></dc:creator>
		<pubDate>Sat, 10 Dec 2022 23:22:30 +0000</pubDate>
				<category><![CDATA[Healthcare IT]]></category>
		<guid isPermaLink="false">https://drdanielschwartz.com/?p=194</guid>

					<description><![CDATA[<p>In Canada we are facing unprecedented barriers in accessing physicians (both primary care &#038;  specialty care. Many barriers exist, but lack of time is a major one.<br />
Huge opportunity to enhance &#038; modify IT processes to give healthcare providers back time that can then be reinvested in patient care. HCP time is a zero-sum game.</p>
<p>The post <a href="https://drdanielschwartz.com/2022/12/10/10-opportunities-increase-access-physicians-through-it-efficiencies/">Ten Ways Health IT Could Improve Access to Physicians</a> first appeared on <a href="https://drdanielschwartz.com">Dr Daniel Schwartz</a>.</p>]]></description>
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				<div class="et_pb_text_inner"><p>HEALTHCARE IT</p></div>
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				<div class="et_pb_text_inner"><h1>Ten Ways Health IT Could Improve Access to Physicians</h1></div>
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				<div class="et_pb_text_inner"><p>In Canada (and elsewhere) we are facing unprecedented barriers in accessing physicians (both primary care &amp; specialty care) &amp; other healthcare providers.</p>
<p>Many barriers exist, but lack of time is a major contributor to lack of physicians access. There are only so many hours in the day. </p>
<p>There is a huge opportunity to enhance &amp; modify IT processes to give healthcare providers back time that can then be reinvested in patient care. HCP time is a zero-sum game.</p>
<p>Time we lose gets taken from another source &#8211; usually patient care.</p>
<p>If doctors are wasting 15% of their time on low value/no-value activities (a very conservative estimate), should this time be recaptured, it could be invested back into patient care. In a fee-for-service model, this is a win-win opportunity. We improve access to doctors without recruiting while doctors remain incentivized by the fee for service model. </p>
<p>I work in Fraser Health, BC&#8217;s largest health authority and will share ideas on how IT could help find more time for HCPs in its 12 hospitals. For all these ideas, let&#8217;s assume privacy &amp; security will be sorted out. Many of these suggestions are essentially MEDITECH suggestions (the EHR used in FHA) but many could be implemented quite simply.</p>
<p><strong><span style="font-size: 22px;">1.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Achieve faster boot up and login for hospital computers running on Windows</span></strong></p>
<p><span style="font-size: 22px;">Hospital computers are painfully slow to load with many processes running at boot up/login. For a consultant seeing 25 patients in a day, if it takes 3 minutes to reboot/login to each computer, that’s 1h and 15 minutes spent waiting for a computer to turn on, while literally staring at a blank screen.</span></p>
<p><span style="font-size: 22px;">Let&#8217;s get this down to 5 seconds per login.</span></p>
<p><span style="font-size: 22px;">If someone else is already logged in to a computer, allow a new user to login without having to do a 6 minute computer restart. We have to share computers. That feature is available, but locked out.</span></p>
<p><strong><span style="font-size: 22px;">2.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Create &amp; share custom patient lists on MEDITECH</span></strong></p>
<p><span style="font-size: 22px;">For those not MRP but still following patients, eg all consultants, currently no ability to easily track or find location of ones patients.</span><span style="font-size: 22px;"></span></p>
<p><span style="font-size: 22px;">When patients move to a new location, the clinician doesn&#8217;t know and often wastes time walking to the wrong location &amp; searching for your patient.</span></p>
<p><span style="font-size: 22px;">How about working with MEDITECH to create an &#8220;add to my list&#8221; feature.</span></p>
<p><span style="font-size: 22px;">Then be able to share these lists so that members of the same team (or colleagues covering on call) can easily share patient care.</span></p>
<p><strong><span style="font-size: 22px;">3.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Push notifications</span></strong></p>
<p><span style="font-size: 22px;">It&#8217;s 2022 and mobile devices are here to stay.</span><span style="font-size: 22px;"></span></p>
<p><span style="font-size: 22px;">Push notifications (PNs) are a powerful solution to be alerted to time sensitive results.</span></p>
<p><span style="font-size: 22px;">When waiting for lab/imaging results, clinicians have no idea when or if an important result is available, unless they manually search for it repeatedly throughout the day.</span></p>
<p><span style="font-size: 22px;">How about tagging results that you want PNs for?</span></p>
<p><span style="font-size: 22px;">Waiting for a CBC or creatinine before discharging a patient? Get the PN and then discharge once patient is stable.</span></p>
<p><span style="font-size: 22px;">Or get a PN with critical results so the ward staff don&#8217;t need to wasted tracking down the MD.</span></p>
<p><span style="font-size: 22px;">For implementation, obviously no PHI in the PN, just deep link into a secure mobile portal. And create algos to avoid excess noise.</span></p>
<p><strong><span style="font-size: 22px;">4.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Missing lab tests</span></strong></p>
<p><span style="font-size: 22px;">MEDITECH does not allow one to differentiate if blood tests are just pending in the lab vs not actually drawn. Make this more clear so that missing tests can drive action. Currently, one doesn&#8217;t generally clue in that &#8220;pending&#8221; results are never coming.</span><span style="font-size: 22px;"></span></p>
<p><strong><span style="font-size: 22px;">5.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Who&#8217;s caring for which patient?</span></strong></p>
<p><span style="font-size: 22px;">At present, there is no clear solution to determine who is looking after each patient. Even if we sorted this out for the daytime hours, healthcare is a 24h operation. MRP coverage can changes 1-2 time per 24h period. Each patient can have multiple consultants, and eachh consulting service can change covering MD 1-2 time per 24h period. If you get the name of the appropriate MD, it is then cumbersome to get their contact info. And then unclear how to find that person through secure messaging/phone. Let&#8217;s solve this in the EHR or an integrated solution.</span><span style="font-size: 22px;"></span></p>
<p><strong><span style="font-size: 22px;">6.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Create workflow &amp; standardized communication for urgent &amp; emergent medical imaging</span></strong></p>
<p><span style="font-size: 22px;">At present, if urgent imaging is required, it can be very time consuming to figure out who to talk to. Most physicians will have to physically walk to the radiology department to find a radiologist to speak with. Many just order enter and hope it gets done in a timely fashion. Neither option is efficient.</span><span style="font-size: 22px;"></span></p>
<p><span style="font-size: 22px;">Must create a solution to connect via digital devices (voice/messaging) with the correct radiologist. Can be asynchronous but must be fast/efficient.</span></p>
<p><span style="font-size: 22px;">Of course, also need solution for automated alerting when the desired images have been taken, rather than logging into a computer and reloading repeatedly.</span></p>
<p><strong><span style="font-size: 22px;">7.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Vital signs</span></strong></p>
<p><span style="font-size: 22px;">Clinicians spend an incredible amount of time trying to find handwritten vital signs. They likely spend 3-6 minutes per patient looking for vital signs. For a consultant seeing 25 patients in a day, that’s </span>≥ <span style="font-size: 22px;">1h and 15 min spent wandering around looks for vital signs.</span><span style="font-size: 22px;"></span></p>
<p><span style="font-size: 22px;">Often, HCPs give up and never review them.</span></p>
<p><span style="font-size: 22px;">This also applies to any other bedside records (glucose monitoring, weights, med administration, etc)</span></p>
<p><span style="font-size: 22px;">The feature already exists but is not used widely within the organization.</span></p>
<p><strong><span style="font-size: 22px;">8.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Smartphone access</span></strong></p>
<p><span style="font-size: 22px;">It&#8217;s 2022. Provide app-based access to EHR and all process issues described in this list. We spend too much time hunting for free computers and waiting to login, yet everyone has a smartphone in their pocket.</span><span style="font-size: 22px;"></span></p>
<p><span style="font-size: 22px;">If we do make smartphones part of our workflow, batteries will die. Wired and wireless recharging must be ubiquitous.</span></p>
<p><strong><span style="font-size: 22px;">9.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Facilitate seamless inpatient to outpatient care</span></strong></p>
<p><span style="font-size: 22px;">Patients being discharged are at high risk of readmission and often need close outpatient followup. However, there is no seamless method to arrange follow up in a private MD office, and have pending imaging/labs forwarded to the outpatient setting. Current methods are prone to error, time consuming and allow patients to slip through the cracks.</span><span style="font-size: 22px;"></span></p>
<p><strong><span style="font-size: 22px;">10.</span><span style="font-size: 22px;"> </span><span style="font-size: 22px;">Getting/replacing hospital ID</span></strong></p>
<p><span style="font-size: 22px;">Hospital ID cards are required for opening most doors and accessing the computer system. It&#8217;s effectively impossible to work in the hospital if one loses an ID card. Currently take days to weeks to replace an ID card and impossible to solve outside regular business hours. However, hospitals run 128 h/week outside of regular business hours.</span><span style="font-size: 22px;"></span></p>
<p><span style="font-size: 22px;">Hotels can replace a card in 60 seconds. Need to change processes so that in the unlikely event of a lost card, we don&#8217;t lose a clinician for hours to days. The temporary card replacement solution in place has significant barriers and effectively doesn&#8217;t work. It must be fast &amp; work after regular hours.</span><span style="font-size: 22px;"></span></p></div>
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				<div class="et_pb_text_inner"><h2>FIND ME</h2></div>
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			</div><p>The post <a href="https://drdanielschwartz.com/2022/12/10/10-opportunities-increase-access-physicians-through-it-efficiencies/">Ten Ways Health IT Could Improve Access to Physicians</a> first appeared on <a href="https://drdanielschwartz.com">Dr Daniel Schwartz</a>.</p>]]></content:encoded>
					
		
		
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		<title>The Flood of New Medical Information</title>
		<link>https://drdanielschwartz.com/2015/09/27/the-flood-of-new-medical-information/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=the-flood-of-new-medical-information</link>
		
		<dc:creator><![CDATA[Daniel Schwartz]]></dc:creator>
		<pubDate>Sun, 27 Sep 2015 00:05:34 +0000</pubDate>
				<category><![CDATA[Healthcare IT]]></category>
		<guid isPermaLink="false">https://drdanielschwartz.com/?p=300</guid>

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				<div class="et_pb_text_inner"><p>Knowledge Translation</p></div>
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				<div class="et_pb_text_inner"><h1>The Flood of New Medical Information</h1></div>
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				<div class="et_pb_text_inner">&nbsp;</p>
<p><a href="%20https://healthrosetta.org/education/daniel-schwartz-harnessing-the-data-deluge/"><span>Originally posted on Health Rosetta, September 2015</span></a></p>
<p>&nbsp;</p>
<p>Keeping up with all new information in medicine is simply not achievable or practical. The healthcare community has been coming to terms with this for some time, but with fifteen thousand biomedical research articles being published per week, we’ve long ago passed the point where any individual clinician can keep up through simple browsing of the literature<sup>1</sup>.</p>
<p>With the rate of information generation increasing, “the gap between what we can learn and what is known is increasing all the time.”<sup>2</sup></p>
<p>In response to the challenge of information overload, many services and strategies have begun to be adopted by clinicians and continue to be refined by publishers and software developers.</p>
<p>We have many excellent editorially-run literature update services like McMaster’s EvidenceUpdates and ACP JournalWise which have editorial groups manually review and recommend newly published papers for members of various specialty areas of medicine. To offer a more personalized approach, services such as Read by QxMD algorithmically curate new research to highlight high quality, relevant content based on what it learns from users’ reading behaviour. Publications such as New England Journal of Medicine’s (NEJM) JournalWatch and ACP Journal Club provide an additional level of assistance to the busy clinician, by summarizing and interpreting the results of relevant high-impact clinical trials.</p>
<p>But one of the unspoken limitations of most of these strategies is that it requires consistent usage and the ability to retain the newly reviewed information so that it can be applied when the appropriate clinical encounter arises, often many months or years later. A landmark trial offering a novel treatment for a rare disease doesn’t help the patient suffering from that condition if that article alert was missed during a busy week on call, or was simply forgotten as it was buried among 10 other important publications that were reviewed 6 months previously.</p>
<p>The moment when practice changing research becomes most relevant is when the appropriate clinical scenario arises. Knowing the best treatment for porphyria cutanea tarda really only becomes relevant in the event you encounter a patient with this rare disease. While there is great research which can guide prevention of a second stroke when aspirin fails the first time, this information is never more relevant than at the moment when a patient presents with a stroke despite longstanding adherence to regular preventative aspirin.</p>
<p>One might hope and expect that healthcare providers (HCPs) will look up the best diagnostic and therapeutic options when their memory fails them or they simply are unaware of the literature in the area.</p>
<p>And certainly they do. Services such as UpToDate, and Essential Evidence, as well as high quality review articles published in academic medical journals, are highly utilized for just this purpose.</p>
<p>But with the high rate of medical error in diagnostics and treatment<sup>3</sup>, clearly a large gap remains between what is unknown to the practitioner and what could be known.</p>
<p>Making the problem even more complex is that there are many things HCPs don’t even know they don’t know. If a patient on azathioprine develops gout, what if they are prescribed allopurinol for gout prevention without their physician knowing it can lead to severe bone marrow suppression and life-threatening infection? For a doctor not familiar with the use of immunosuppressive drugs, this is a serious drug-drug interaction they may simply be unfamiliar with.<sup>4</sup></p>
<p>The good news is that more and more, all the data needed to identify knowledge gaps in real time already exists in various electronic systems &#8211; diagnostic codes, lab results, drug names and prescription dates are already readily available. At the same time, we’re seeing tools such as IBM’s Watson that can process massive treasure troves of reference material while analyzing the content of clinical databases along with the free-form written notes of a clinical encounter.</p>
<p>What we need, and will undoubtedly see developed, are true decision support solutions that automatically recognize knowledge gaps and present data and suggestions at the appropriate moment in a patient’s journey. These types of interventions need to present themselves at the moment right before a prescription is written, not when the keen-eyed pharmacist (hopefully) notices a potential drug error.</p>
<p>Is this science fiction? Certainly not.</p>
<p>A recent NEJM publication<sup>5</sup> suggests that most patients with atrial fibrillation who are undergoing surgery do not need “bridging” blood thinning injections while they are off their long term anticoagulant. Our electronic systems already include surgical booking schedules, a patient’s diagnosis of atrial fibrillation and prescription data that indicates the use of an oral anticoagulant. At the point of booking the surgical date, admission to hospital, or prescription of bridging anticoagulation in hospital, a clinician could be presented with the relevant publication which offers the data showing this intervention is both unnecessary and increases the risk of bleeding, or the UpToDate summary providing a concise recommendation based on this research.</p>
<p>This type of solution could be easily built in a weekend-long Hacking Health project, assuming access to the clinical data is unobstructed. In fact, our greatest challenge will not be identifying the clinical areas amenable to advanced decision support, nor writing the algorithms to ensure prompts have very low false negative and false positive rates. Our greatest challenge as a healthcare community will be forging the partnerships and economic relationships between players who currently often silo this data.</p>
<p>Beyond the need to apply knowledge at the point of clinical relevance, frequently clinicians may not even be aware of the clinical data that would make the landmark research relevant.</p>
<p>In a patient with kidney disease and protein in the urine who is being treated for high blood pressure, the use of ACE inhibitors and Angiotensin II receptor blockers (2 classes of drugs) help prevent kidney failure<sup>6</sup>. This is well known to most clinicians due to years of well-publicized clinical trials and clinical practice guidelines.</p>
<p>But when a physician is ready to prescribe a blood pressure lowering drug to a hypertensive patient, they may not select the appropriate agent that offers kidney protection in addition to blood pressure lowering if the abnormal kidney function and urine protein values are situated in an electronically siloed database. But systems that can crawl about and find those relevant data points will be able to offer perfectly-timed, evidence-based recommendations by combining a clinical need (blood pressure treatment), clinical data (laboratory test results) and the published evidence in a just-in-time delivery model.</p>
<p>Even within existing integrated data systems, we often bury relevant clinical data. In an anemic patient with enlarged red cells (indicated by an elevated mean corpuscular volume, or MCV), the potential causes, as listed in hundreds of academic review articles or textbooks, include a laundry list of conditions such as liver disease, thyroid disease or B12 deficiency. With today’s electronic health records, a clinician would need to identify the abnormality (a high MCV), go to a reference source to find the potential causes (or rely on the list memorized in their head), and then manually hunt through the existing clinical database to find the results for liver, thyroid, and B12 testing. It would take little imagination to ask for a solution that automatically surfaces a common abnormality, hunts through the existing literature to come up with diagnostic options, then offers up existing test results that may already rule in or rule out potential causes, and finally suggests additional testing that may still be necessary if the mystery persists.</p>
<p>Not only does providing knowledge at the exact point of clinical relevance offer an opportunity to unite best evidence and optimal patient care, it also represents a powerful teachable moment. Teaching in medicine has always been centered on the patient case, whether in case-based learning sessions or clinical rounds. Clinicians learn best in real world scenarios,<sup>7</sup> knowing that a real person is impacted by the results of their learning. Knowledge acquired through advanced electronic solutions in the context of a real patient story is more likely to be retained and recalled the next time a similar clinical scenario arises.</p>
<p>Overall, we need to shift from a ‘pull’ to a ‘push’ model of healthcare knowledge dissemination. Rather than expect all clinicians to be tirelessly thirsting for new knowledge and proactive with continuing medical education, we need to recognize that this approach, while necessary, is not sufficient.</p>
<p>Doctors and nurses are people just like everyone else. They get busy and they forget. They make errors of omission and commission. We still have the opportunity to go after incredibly low hanging fruit &#8211; use existing data sources, published research and easily constructed decision support to build systems that identify the knowledge that a clinician needs at any point in time and inject it seamlessly into the patient encounter and a healthcare provider’s workflow.</p>
<p>Who the winners will be that build these all-seeing, all-knowing, point-of-care knowledge solutions is unknown. But as they inevitably become ubiquitous, very quickly doctors won’t be able to compete in terms of recall of clinical knowledge. But that’s just fine.</p>
<p>Just as advanced bedside imaging will enhance the physician’s cardiac diagnostics while simultaneously making stethoscopes obsolete, new tools for knowledge recall will enhance the skills of a physician, not replace the need for them. Physicians and other healthcare providers will find themselves freed up to focus on higher order tasks. As knowledge gaps become distant memories of a forgotten era in healthcare, physicians will be able to focus on what they should do best: build relationships, advocate for their patients and community, apply judgment, motivate patients to achieve personal change, and treat their patients holistically with both empathy and compassion.</p>
<p><span style="font-weight: 400;">References</span></p>
<p><span style="font-weight: 400;">1. </span><span style="font-weight: 400;">Fraser AG, and Dunstan FD. </span><a href="http://qxmd.com/r/21156739"><span style="font-weight: 400;">On The Impossibility of Being Expert</span></a><span style="font-weight: 400;">. </span><span style="font-weight: 400;">BMJ. 2010 Dec 14;341:c6815. </span></p>
<p><span style="font-weight: 400;">2. </span><span style="font-weight: 400;">Alper BS, Hand JA, Elliott SG, Kinkade S, Hauan MJ, Onion DK, Sklar BM. </span><a href="http://qxmd.com/r/15494758"><span style="font-weight: 400;">How much effort is needed to keep up with the literature relevant for primary care?</span></a><span style="font-weight: 400;">  J Med Libr Assoc. 2004 Oct;92(4):429-37.  </span></p>
<p><span style="font-weight: 400;">3. </span><span style="font-weight: 400;">James JT, </span><a href="http://qxmd.com/r/23860193"><span style="font-weight: 400;">A new, evidence-based estimate of patient harms associated with hospital care.</span></a><span style="font-weight: 400;"> Journal of Patient Safety 2013, 9 (3): 122-8.</span></p>
<p><span style="font-weight: 400;">4. </span><span style="font-weight: 400;">Mikuls TR , Farrar JT, Bilker WB, Fernandes S, Saag KG.  </span><a href="http://qxmd.com/r/15870145"><span style="font-weight: 400;">Suboptimal physician adherence to quality indicators for the management of gout and asymptomatic hyperuricaemia: results from the UK General Practice Research Database (GPRD).</span></a> <span style="font-weight: 400;">Rheumatology. 2005 Aug;44(8):1038-42. </span></p>
<p><span style="font-weight: 400;">5. </span><span style="font-weight: 400;">Douketis JD, Spyropoulos AC, Kaatz S, Becker RC, Caprini JA, Dunn AS, Garcia DA, Jacobson A, Jaffer AK, Kong DF, Schulman S, Turpie AG, Hasselblad V, Ortel TL, BRIDGE Investigators.  </span><a href="http://qxmd.com/r/26095867"><span style="font-weight: 400;">Perioperative Bridging Anticoagulation in Patients with Atrial Fibrillation</span></a><span style="font-weight: 400;">. N Engl J Med. 2015 Aug 27;373(9):823-833. </span></p>
<p><span style="font-weight: 400;">6. </span><span style="font-weight: 400;">Jafar TH, Stark PC, Schmid CH, Landa M, Maschio G, de Jong PE, de Zeeuw D, Shahinfar S, Toto R, Levey AS, AIPRD Study Group.   </span><a href="http://qxmd.com/r/12965979"><span style="font-weight: 400;">Progression of chronic kidney disease: the role of blood pressure control, proteinuria, and angiotensin-converting enzyme inhibition: a patient-level meta-analysis.</span></a><span style="font-weight: 400;">  Ann Intern Med. 2003;139(4):244.</span></p>
<p><span style="font-weight: 400;">7. </span><span style="font-weight: 400;">Littlewood KE, Shilling AM, Stemland CJ, Wright EB, Kirk MA.  </span><a href="http://qxmd.com/r/23126242"><span style="font-weight: 400;">High-fidelity simulation is superior to case-based discussion in teaching the management of shock</span></a><span style="font-weight: 400;">.  </span><span style="font-weight: 400;">Medical Teacher 2013, 35 (3): e1003-10.</span></p>
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			</div></p><p>The post <a href="https://drdanielschwartz.com/2015/09/27/the-flood-of-new-medical-information/">The Flood of New Medical Information</a> first appeared on <a href="https://drdanielschwartz.com">Dr Daniel Schwartz</a>.</p>]]></content:encoded>
					
		
		
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